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Company
MTW Primer Limited
Nigeria
Frequently Asked Questions
How long does verification take? +
Verification typically takes within 24 hours on business days after payment and document submission.
What documents do I need for verification? +
Individuals need a government-issued ID (NIN slip, driver's licence, or passport). Businesses need a CAC certificate of incorporation.
Can I change my profile URL? +
Yes. You can update your profile URL from your account settings at any time.
Is my identity document stored permanently? +
No. Identity documents are stored for 12 months after verification for audit purposes, then securely deleted.
Can I get a refund on verification fees? +
Verification fees are non-refundable once the review has begun. If rejected before review, contact us within 7 days for a refund.